policies + FAQs
policies + FAQs
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Our HQ is closed Dec 24 - Jan 04. All orders placed Dec 23 and beyond will ship the first week in January 2022. Free UPS ground shipping on orders over $150.
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our online return policy
Items purchased from shopatgood.com may be returned within 14 days of receipt for a full refund*. Items must be unused, unworn and in perfect condition and original packaging. Shipping fees are nonrefundable and customer is responsible for all shipping and handling fees incurred for return. We recommend that you use a trackable service.
send returns to: GOOD | Returns Department | 265 Pearl Street, Cambridge, MA 02139.
If you wish to make an exchange, please place a new order online and return your original item separately. Please know that we do not accept liability for shipping loss or damage of returned goods.
our in-store return policy
Our brick + mortar shop is closed.
final sales
*ALL items purchased 'on sale' in our online shop and brick + mortar shop are FINAL and cannot be exchanged or returned.
*Original artwork, vintage and antique items are FINAL and cannot be returned. | Apothecary items such as fragrance, skincare, soap, candles, room sprays and cleaning supplies are FINAL and cannot be returned.
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store credit
Store credits can be applied toward your next online purchase and must be used in full for the same value or greater. Store credit expiration is 7 years from date of purchase.
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shipping information
PLEASE NOTE: With our reduced shop schedule, we are shipping twice a week on Tuesdays and Fridays.
We ship UPS ground and generally ship within two business days from the time your order is received. Please note that UPS ground does not pick up or deliver on Saturdays and Sundays; or on these holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Most shipments arrive within 3 to 6 business days.
shipping + handling fees:
Order amount UPS ground UPS 2nd day air UPS overnight
0-$149 $10 $20 $50
$150-up free $20 $50
Free shipping applies only to online orders of $150 or more before shipping and taxes are added. Please note that some larger or heavy items may not be eligible for free shipping due to the need for extra care and handling.
Gift cards are shipped free, unless a rush delivery is requested.
All items shipped via UPS are insured. However, we are not responsible for incorrect addresses given by customer. If an incorrect “Ship To” address is provided on an order, there will be an additional fee charged to your credit card to reflect the extra fee that UPS charges us.
Signature confirmation is not required for any packages shipped regular UPS ground. If you require a signature, please indicate this at checkout, and you will be charged accordingly.
Please note any special delivery instructions (i.e., specific drop off location information) when you place your order.
Sales Tax—Massachusetts residents pay 6.25% sales tax. This tax is exempt for orders under $175 that include any of the following items: clothing, scarves, hats and aprons.
Once your order ships, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to a UPS tracking number and delivery information.
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guarantee + repairs
If for any reason you receive damaged or defective merchandise, please contact us immediately upon receipt of delivery, and we will be happy to replace it. Should your jewelry purchase become damaged or broken, good will make every effort to repair your piece within the first 30 days of purchase when accompanied by the original receipt. Customer is responsible for shipping and handling fees incurred for transporting item. After 30 days, good will not be held responsible for damaged or broken jewelry.
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secure shopping
Your privacy and the security of your personal and credit card information are important to us. We use 3D Secure Credit Card Validation to provide an additional layer of protection for orders placed on our site. Personal and credit card information is solely used by good for order placement and preferred customer mailings, and is never sold to a third party. As a preferred customer, you may unsubscribe from our list at any time.
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further assistance
Our doors may be closed, but we’re here to help. | Call us for an appointment or to schedule a curbside pickup. | Please subscribe for more news and shop updates. subscribe here.
shop 24/7 | info@shopatgood.com | 617.722.9200
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covid-19 additional information
There may be some delays for existing orders and repairs and we ask for your patience and understanding during this time. Effective March 01 2021 our online office hours are Monday-Friday, 11am-6pm. And we usually ship your order next business day via UPS ground.
We are taking every shipping sanitation precaution and following the guidelines provided by the CDC when packing and sending your order.